Gowind Privacy Policy — Your Data is Completely Safe with Us

Gowind (gowind.im) is one of Bangladesh's most trusted online Sports Betting and casino platforms. We believe your privacy is a fundamental right. This privacy policy explains how Gowind collects, stores, uses, and protects your personal information.

This Privacy Policy applies to the Gowind website, mobile application, and all associated digital services. Please read this policy carefully before using any Gowind service. Continued use of our services constitutes your acceptance of this Privacy Policy.

We understand you're careful about who you trust — especially on an online betting platform. That's why Gowind publishes this policy with full transparency. Everything we do and don't do with your data is clearly laid out here.

Gowind collects only the information needed to provide our services. Below is a detailed breakdown of the types of data we collect and when.

Information collected at registration:

• Full name & date of birth (for age verification)
• Email address & mobile number
• Residential Address & Country
• Preferred Currency & Language
• Username and password (encrypted)

Information collected during KYC verification:

• Copy of National ID or Passport
• Selfie or liveness check photo
• Utility bill or bank statement as proof of address

Automatically collected information:

• IP address & device information
• Browser type and operating system
• Login timestamps & page visit history
• Betting Activity & Transaction History
• Cookies & session data

Gowind uses your data only for specific, legitimate purposes. The reasons are clearly outlined below.

To opt out of marketing communications, click the "unsubscribe" link at the bottom of any email or contact our support team.

Gowind never sells your personal data. However, limited information may be shared with select third parties solely for the purpose of delivering our services.

• Payment Processors: bKash, Nagad, Rocket and other payment gateways receive the information necessary to process transactions. They operate under their own privacy policies.
• Identity verification service: A licensed third-party provider handles identity verification as part of the KYC process. They do not retain your data.
• IT service providers: Cloud hosting and data storage providers operate under strict security agreements.
• Law enforcement agencies: Data is disclosed when required by legal obligation or court order.
• Licensing Authority: Necessary information is provided to regulatory authorities during audits or investigations.

Gowind uses industry-leading security measures to keep your data protected, with multiple layers of safeguards active at every level.

• SSL/TLS Encryption: All website and app communications are encrypted via HTTPS protocol.
• AES-256 Encryption: All stored sensitive data is protected with 256-bit AES encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account login.
• Firewall & DDoS Protection: Advanced firewall systems to protect the platform from cyberattacks.
• Regular security audits: Regular system audits conducted by independent security experts.
• Restricted access: Only authorized personnel may access your data, and only to the extent required.
• 24/7 Monitoring: Automated systems are always active to detect suspicious activity.

Please note, however, that no platform can guarantee absolute security online. We encourage you to keep your password confidential and use a strong one.

The Gowind website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies Gowind uses:

• Essential Cookies: Essential for login sessions and security — the site cannot function without them.
• Functional cookies: Remembers your preferences — such as language and location settings.
• Performance Cookies: Helps us understand which sections of the site are used most.
• Analytics cookies: Analyzes user behavior to help improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Every user on Gowind has important rights regarding their personal data. Learn what those rights are and how to exercise them when needed.

• Right to Access: You may request to see what personal information Gowind holds about you.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to data portability: You may request your data in a structured format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.
• Right to withdraw consent: You may withdraw any consent given at any time.

To exercise any of these rights, email us at support@gowind.im. We aim to respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain data.

Gowind does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, data is securely and permanently deleted or anonymized for analytics purposes.

Gowind's services are strictly for users aged 18 and above. We do not knowingly collect or process any personal data from minors.

• Age verification is mandatory at the time of registration.
• Date of birth proof is verified during the KYC process.
• Accounts suspected of belonging to a minor are suspended immediately.
• If any minor's data is found to have been collected inadvertently, it is deleted immediately.

To protect minors from betting, our Responsible Gaming Further details are available on the page.

Gowind may update this Privacy Policy from time to time due to changes in law, the introduction of new services, or security improvements.

• For significant changes, advance notification will be sent to your registered email address.
• Upon your first login after any changes, you may be asked to consent to the updated policy.
• The "Last Updated" date at the top of this page is kept current at all times.
• Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.

If you do not agree to the updated policy, please stop using our services, request account closure, and withdraw any remaining balance.

If you have any questions, requests, or concerns regarding this privacy policy, please get in touch with us. Gowind always takes your privacy concerns seriously.

• Email: support@gowind.im
• Live Chat: Direct communication via website and app
• Response time: Usually within 24–48 hours

When submitting a privacy-related request, please include the following: your registered email address, account ID, a description of your request, and any relevant dates.